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Please note that the majority of the items featured on this site are not mass produced products but are "hand made" and may differ slightly from one to the next, please take this into consideration.
Hired Designer Handbags
Designer Handbags that are hired from Handbag Hire HQ, either weekly or monthly, are inspected prior to despatch and will only be hired if they are in good condition. Due to the nature of hiring a designer handbag members are not able to obtain a refund on the monies spent hiring any of the handbags from our collection. If a member is unhappy with any aspect of Handbag Hire HQ’s service please contact us at enquiries@handbaghirehq.co.uk and we will consider each individual case.
Purchased Designer Handbags
If you purchase a designer handbag through our ‘Acquire’ facility on the website and you are not be completely happy with your purchase you may return it to us for a refund of the cost of the item(s), (this does not include the cost of postage and packaging).
The item(s) must however be returned to Handbag Hire HQ within 14 days (returns will not be accepted after 14 days) in their original condition complete with all tags and all packaging (including for faulty items), items should also be packaged suitably for return, items that return back damaged (including squashed and bent due to poor packaging) will not be refunded and return of these items to the customer will be at the customers cost.
All items dispatched from Handbag Hire HQ are inspected before despatch, we will not refund items that have been tampered with, had the tags removed or have been used, (including cigarette smoke damage. We also suggest that you return items via Royal Mail Special Delivery, as we can not be responsible for lost parcels.
Lost in transit items from Handbag Hire HQ will be investigated and claimed for by Handbag Hire HQ who will then settle once loss is not in doubt.
All returns should be sent to the address below, including a note of the order reference, name and reason for return.
Refunds will be processed within 30 days of receipt of returns. In keeping with our fraud prevention measures, refunds will only be issued in the same form as payments, hence we will only refund to the same credit/debit card used to make the purchase and will only issue cheques when payment has been made via this method.
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